Oct 21-24 | Hyatt Regency Inner Harbor | Baltimore, MD
Oct 21-24
Hyatt Regency Inner Harbor | Baltimore, MD

Wednesday, October 24

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*PLEASE NOTE: This Agenda is subject to change.*


6:30 AM - 8:00 AM

Breakfast & Business Partner Showcase

8:00 AM - 9:30 AM

Restaurant Interactive

With
Dave Hoffman - MICROS
Learn about our latest products and services designed to help you connect with the Digital Consumer and drive more revenue to your business.

Mobility
Solutions for Restaurants

With
Tim Pincelli - MICROS
Laura Sierra - MICROS
Kevin McKeand - Tabbedout
Consumer and Industrial Grade devices can improve the efficiency of restaurants. We will discuss how these help restaurants run and how to implement.

Streamlining Employee & Labor Management

With
Thomas Flore - MICROS
Michele Klobosits - Kloby's
Hourly labor cost is one of the biggest expenses in any restaurant. It is typically the second largest cost behind food. When you add in payroll taxes and benefits, more than one of every five dollars in sales are consumed by hourly labor costs. See how the MICROS enterprise labor solution can assist your operators with controlling and managing labor costs.

Hotel Interactive

With
Scott Gowdish - MICROS
Round table discussion surrounding external systems of the PMS and how their integrations are changing the landscape of Guest Engagement and Interaction. Kiosk, Mobile Check-in, and a true Single Guest Itinerary are just some of the topics we will discuss.

Using BI to Increase Revenue, and Operational Effectiveness

With
Motti Tadmor - MICROS
Tanya Pratt - Fairmont
Melvin Dale Beans - Oracle
This session is split into two sections – First let us show you what is New and upcoming with our OPERA Business Intelligence product, or even give you your first look at this scalable, flexible business intelligence solution. Then let us show you the exciting new features available with Oracle 11g.

Are you driving the Rolls Royce you bought?
OPERA Consultation Services

With
Linda Vallner - MICROS
Luis Tome - Pestana
"I feel like I bought a Rolls Royce, but am driving an old Mini" - this is what we often hear from customers that feel that they are not taking full advantage of everything that OPERA has to offer. An external review of your operations, with a combined audit of how OPERA is used, gives you a tool with which you both can survey the current state of affairs and build a strategic roadmap. While it can be difficult to face hard audit facts, realizing the FREE opportunities that your OPERA offers means that you often can make strategic advancements without any further investment. Get ready to change gears!
9:30 AM - 10:00 AM

Break, Networking & Business Partner Showcase

10:00 AM - 11:00 AM

Power Training
F&B Enterprise Reporting Part 2

With
Tim Pincelli - MICROS
The theme of part two is “Now that I’m a power user, I want to get more from these new tools”. We will dive into the latest offerings of mymicros.net and put more business intelligence into your hands. Note: It is recommended, but not required, to attend part one of this series as some content will be carried over.

Power Training
Round Robin & Additional Customer Recognition w/ iCare

With
Laura Sierra - MICROS
This practical session is focused on the configuration of specific iCare Loyalty offerings designed to recognize customers and influence behavior. From Round Robin programs that encourage sampling a variety of items by tracking unique items a customer purchases, to awarding and recognizing those customers that reach specific spending levels within a month, a year, or over their lifetime.

Power Training
Simphony Deployment Strategies and Options

With
Geoff Murtaugh - MICROS
This session will cover the various deployment models that can be used with Simphony from the Property to the Data Center. Topics include On-premise and Hosted Deployments, Multi-Tenant vs. Private, Clustering Options, Storage Considerations, Load Balancing, Client Deployments, Property Level Configurations, Service Hosts, and more.

Power Training
Advanced Functionality of OPERA PMS

With
David Arland - MICROS
Did you know that OPERA can send SMS or generate HTML e-brochures for guest queries? Learn about some of the lesser known features of OPERA that could benefit your operation and help to better service your customers.

Power Training
MICROS Channel Management

With
JP Dumont - MICROS
Jean McPherson - MICROS
This is a practical session focused on how MICROS solutions can be used to manage channel distribution for GDS, web booking engine and OTA channels. We will cover – channel management functionalities available today and with our new OPERA9 front end. Technical session designed for users who’s responsibility is managing the distribution in their organization.

Power Training
Practical Tips to Manage OPERA PMS On-Property

With
Linda Vallner - MICROS
Grant Lorimer - MICROS
Not all are spoiled by the easy management of hosted environments - in this session we share the top 5 challenges that we find properties with on-site installations struggle with and give you tips on how to address them. Learn from other's experiences before they become yours!
11:00 AM - 11:30 AM

Break, Networking & Business Partner Showcase

11:30 AM - 12:30 PM

How MICROS is leading the charge with both private & public cloud technologies

With
Mike L. Russo - MICROS
Jim Thompson - MICROS
Pete Simpson - MICROS
Ok.  So you already know about the advantages of using systems accessed from the cloud.  Learn about the large investments that MICROS has made in the creation and operation of our world-wide private cloud network.  Also learn how MICROS uses the Microsoft Azure public cloud to drastically lower the price to connect mobile phones and other Internet computers to on-premise based systems for real-time, fully integrated eCommerce transactions.

XBR Loss Prevention
Adjust and Move with your Operations

With
Raoul Ricard - MICROS
Jonathan Stahl - Levy @ Nationals Ballpark
Stuart Levine - Zellman Group
Losses in revenues from employee fraud and non-compliance will change and move frequently. It varies greatly based on your restaurant, park, stadium or complex operations as well as your varied POS operating procedures. Learn how different operators have tailored their Loss Prevention review across these different venues and how you adjust as different activity arises. Learn how to target and measure your positive business impact and also get a view into the next generation of exception reporting - XBRi Ingenium.

Mobility
mystaymanager for Hotels

With
Scott Gowdish - MICROS
We will provide a review of the various features of mystaymanager and discuss new features which will add value and continue to make the product a viable choice for all of our customers. Modularity of modules as well as future integration partners will be just a couple of the many topics.

Futureproofing your Web Presence

With
Lisa Shockley - MICROS eCom
Megan Lau - MICROS eCom
By ignoring Paid Search and SEO, you are losing business to your competition. Learn how to optimize your hotel and restaurant online efforts today and defend against your competition tomorrow.

Re-Imagining the Genre of Restaurant Management Software

With
Mike Snow - MICROS
Laura Sierra - MICROS
Evan Kirchhoff - Qubop Inc.
Chia Hwu - Qubop Inc.
The wait is over! You're invited to the unveiling of MICROS’ newest mobile product offering for restaurant operators. Come and learn about our beautifully designed app that will provide your operators with real time, actionable information at a glance. During the session we will take you through the design thought process as well as the features of the new mobile app.

Consumer Interaction and How this will Shape Restaurant Technologies in the Future

With
Dave Hoffman - MICROS
Richard Del Valle - Friendly's
Tim Brown - MICROS
Jim Norton - SSP International
Dean Carman - Bertucci's
How will the explosion of consumer devices change the way your customers interact with your restaurant in the future? Richard Del Valle from Friendly’s, Dean Carmen from Bertucci's and Jim Norton from SSP International share their experiences of consumer ordering and their vision for the future.
12:30 PM - 1:30 PM

Lunch, Networking & Business Partner Showcase

1:30 PM - 2:30 PM

Power Training
Advanced Features of e7 for Power Users

With
Josh Surkosky - MICROS
This session will detail some advanced programming and maintenance techniques for e7 Power Users.

Power Training
Kitchen Display Systems

With
Susan Oliver - MICROS
The purpose of this power training class is to help you understand the “secret sauce” in MICROS KDS to help you create a more efficient kitchen. Also, we will go into detail on how to use MICROS KDS as a complete kitchen and guest experience management tool…not just a paperless kitchen.

Power Training
Reporting / OPERA BI Tips and Tricks

With
Josh Anderson - MICROS
This session will be a practical one. First half of the session will focus on OPERA simple report writer and how to create and modify simple reports. The second half will focus on our OPERA BUSINESS INTELLIGENCE tool, how to customize reports, new functionality in Oracle 11g as well as a reminder on how to join cubes together to consolidate data.

Power Training
Advanced Package Handling

With
David Arland - MICROS
Gain a better understanding of how to configure package rates with allowances, and learn about the financial handling of packages.

Industry Think Tank
An Idea Exchange

With
Dave Hoffman - MICROS
Mike L. Russo - MICROS
Mike Snow - MICROS
Dan Drasin - MICROS
Join key MICROS restaurant product executives for an organized discussion regarding key industry trends and strategies.

Industry Think Tank
An Idea Exchange

With
Scott Gowdish - MICROS
Steve Horn - MICROS
Boro Petrovic - MICROS
Trevor Sands - MICROS
Join key MICROS hotel product executives for an organized discussion regarding industry trends and strategies.
2:30 PM - 3:30 PM

Utilizing Inventory Management to Boost Profitability

With
Mike Snow - MICROS
Todd Kaufman - SSP
Mike Lyons - Zixby's
Whether it’s a take out deli or a full service restaurant, the amount of money a restaurant will make depends to a sizable degree on how well it manages inventory. Come and learn how the MICROS enterprise inventory application can effortlessly assist operators with managing all aspects of food cost control.

Moving your Technology Vision into the Franchise World

With
Peter Agel - MICROS
Sven Maas - MICROS
Jeff Pinc - MICROS
Robert Masson - Second Cup
Richard Del Valle - Friendly's
Jean-Jacques Loheac - Groupe B&B Hotels
Luis Tome - Pestana
An interactive panel discussion surrounding best practices in moving your franchise operators to your corporate technology vision. Getting adoption, investment and execution of your brand's technology initiatives in the franchise world is never easy. Hear real world examples from a group of Restaurant and Hotel IT executives on how they’ve been able to effectively lead technology change in their franchise organizations through value-added services, and leveraging cloud solutions. The brand benefits of a single technology platform across the entire enterprise.

OPERA 9 – Enabling Technologies

With
Boro Petrovic - MICROS
Let’s look under the hood of OPERA 9 and examine the engine that powers it. Learn about how harnessing that power can enhance your sales and distribution business processes, system security, agility, mobility and application user experience. Most importantly, how you can use the power of OPERA V5 today to position yourself for a smooth adoption of the upcoming OPERA 9 capabilities.

Embracing Purpose-Built & Package-Built Devices

With
Grant Lorimer - MICROS
Paul Schliecher - MICROS
POS Hardware Solutions
This session examines the full breadth of MICROS POS hardware solutions purpose built to provide the highest levels of performance, durability and interoperability in the hospitality marketplace.
OPERA Hardware Solution
The one stop shop approach for your property management system. This session will detail the benefits of this solid and affordable solution that includes a MICROS Disaster Recovery Solution that facilitates faster recovery after a critical failure.

Data-Driven Content Marketing
Devising a Strategy that Works for Your Business

With
Lisa Shockley - MICROS eCom
McLean Robbins - MICROS eCom
Social media, at its core, is about personalizing the relationship between your brand and the consumer. It’s important to engage users as well as to carefully disseminate a brand message that complements and enhances your company’s other advertising and messaging channels. But what many companies have been missing is a data-driven approach to completing this marketing cycle to determine how to derive a strong ROI. This session will teach participants the basics of how to utilize social platforms like Facebook, Twitter, Google +, YouTube, Pinterest, Instagram and blogs to create an engaging and holistic content marketing strategy that is driven by the same careful planning and optimization techniques that are behind your other online channels. The result? A creative—yet strategic—campaign that pleases consumers and key stakeholders alike.

Benefits of MICROS Kitchen Display Systems
Understand the Secret Sauce

With
Tim Pincelli - MICROS
Regina Jerome - Margaritas
We’ll help you understand how to use KDS as a complete kitchen and guest experience management tool…not just a paperless kitchen. We invite you to participate in this session as a guide to understanding the benefits KDS can bring to your operation.
4:00 PM - 6:00 PM

OPERA Advisory Council Meeting